Age Concern New Zealand calls for a review of resthome staffing levels

Age Concern New Zealand calls for a review of Resthome staffing ratio policies and the application of standards related to staffing levels.

This follows findings released by the Health and Disabilities Commissioner stating the Northbridge Lifecare Trust facility failed to adequately care for a 90-year-old woman who died after a brief stay in 2009.

The Northcote resthome was said to be under pressure from an outbreak of Norovirus at the time of the woman’s stay and she was not adequately cared for.

Age Concern New Zealand President Liz Baxendine says older people in resthomes, particularly those with complex health and disability needs, require qualified nursing and care-giving support and that resthomes should provide this.

“We do hear from families, with members in resthomes, that sometimes staffing levels seem very light, especially during the evening. 

“We know that many older people require registered nursing care as well are trained caregiver support in the daytime and night; and of course in times of several or compounding emergencies. “

Age Concern New Zealand does not know the precise staffing numbers or levels required.

“This is something the Ministry of Health in consultation with clinical professionals and aged care managers should be able to advise on,” Mrs Baxendine says.

However, according to Mrs Baxendine, there needs to be a review of staffing ratio policies and the application of standards related to staffing levels. 

“All vulnerable and ill older people residing in resthomes should expect to receive good quality, appropriate, timely and safe care. Anything less is a breach of service contract and their Health and Disability consumer rights.”