Support Services, Information, Advice and Personal Advocacy: Responding in person/phone to a range of queries from older people and their carers eg. Advising where to obtain a service, what is available. Providing confidential support and empowerment to older people.

Information Resources: Providing written materials eg. pamphlets and resources eg. videos and books.

Visiting Services: Providing visitors who make regular visits to socially isolated older people in their homes via Age Concern Accredited Visiting Service and non-accredited programmes.

Education: Holding education seminars for the public eg. positive ageing, Enduring Power of Attorney, Safe With Age Driving Course etc.

Social Activities: Holding events that provide social connection between older people eg. drop in centres

Total Mobility Scheme: Providing assessment and provision of Total Mobility taxi vouchers.

In-home Support: Referring on to recommended services (eg. trade services) that can provide for the necessary maintenance work to be done in client's homes. Referring on volunteer workers to undertake small jobs for older people eg. gardening

Representation: Providing representation and advice on older peoples' issues to local influential groups eg. District Councils.