Susan Taylor

Chief Executive
Financial Services Complaints Ltd (FSCL)


Susan Taylor has been in her current role for ten years.  Susan’s presentation will focus on the role of financial dispute resolution schemes, including their role in supporting vulnerable consumers. Accessibility is important to FSCL; Susan wants who attend her presentation to have a better understanding of who FSCL are and how they can help those who need support.

FSCL is free, independent, faster than court and here to help.  Did you know consumers have received more than $1,750,000 of compensation through the FSCL process over the past year?
Read the abstract here
(Adobe PDF File)
NB: Speakers are ordered alphabetically by last name.